Customer Care & FAQ

Need to get in touch? Either click the chat button in bottom-right corner for instant support or drop us an email at

We will do our very best to reply as soon as possible!

Frequently Asked Questions (FAQs)

What size trees are available?

We stock 4ft, 5ft, 6ft and 8ft Nordmann Fir trees. If you would like a taller tree, please get in touch and we will do our best to facilitate this for you.

Why the Nordmann Fir?

We believe it is the perfect tree for indoor use. The soft, no-drop needles are child/pet friendly and convenient for when the season ends. In addition, its deep-green foliage and fragrant smell will create the perfect Christmas spirit.

Do you charge for delivery?

No, delivery is completely free. Simply select your tree and leave the rest to us.

Can I reschedule my delivery?

Of course! Simply send us an email or use the chat button in the bottom-right and we will change your delivery date and slot.

When's the best time to buy a tree?

We recommend buying your tree as soon as possible and selecting a delivery slot for the end of November / first two weeks of November. If you're following tradition, you should put your Christmas tree up when advent begins on Sunday 29 November 2020.

Where is the best place to display my tree?

To get the best from your tree, we recommend displaying it at least 1 metre away from heat sources such as radiators or open fires.

How often should I water my tree?

All our stands have a built-in water reservoir which you should top-up every 1-2 days in order to keep your tree healthy.